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Prime City Hotel Kluang, Kluang

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From41US$ /night
Check-in
01Apr2025Select date
Check-out
02Apr2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

No 20 Jalan Bakawali, Kluang, Malaysia, 86000

Prime City Hotel Kluang, established in 1996, is a notable landmark along the riverside of Kluang, Malaysia. The hotel features a modern exterior illuminated by neon blue lights, making it easily recognizable at night. It serves as a key accommodation choice for both business travelers and leisurely guests, offering a blend of comfort and convenience. Its strategic location next to the town's public transportation terminal enhances accessibility for visitors.

Location

Positioned in the heart of Kluang, the hotel is just a short distance from popular attractions such as Kluang Mall and local eateries. It is conveniently located next to the main bus terminal, making it easy for guests to explore surrounding areas. The nearest airport, Senai International Airport, is 58 km away, providing accessible travel options for visitors.

Rooms

Prime City Hotel Kluang offers a variety of room options, including Standard, Superior, and Family Deluxe rooms. Every unit is equipped with essential amenities such as air conditioning, flat-screen TVs, and private bathrooms complete with free toiletries and bidets. Select rooms feature additional amenities like balconies, providing guests with scenic views of Kluang. The spacious layout of the rooms ensures comfort for both short and extended stays.

Eat & Drink

An Asian breakfast is available to guests each morning, contributing to a satisfying start to the day. The hotel has facilities to serve diverse dining needs but based on reviews, the variety may be limited. Room service and the café present additional options for meals throughout the day. Feedback on meal quality suggests there could be improvements in flavor and variety.

Leisure & Business

The hotel includes a range of business and leisure amenities designed to cater to different needs. Facilities feature a business center, conference rooms, and a swimming pool among its offerings. The 24-hour front desk service and luggage storage are available for guest convenience. While leisure options are available, some facilities, such as the swimming pool, have raised concerns regarding maintenance.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite
Max:
2 persons
61 m² 
Bed options:
1 King-size bed
Shower
Balcony
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Standard Double Room
Max:
2 persons
29 m² 
Bed options:
1 King-size bed
Shower
Air conditioning
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Suite
Max:
2 persons
64 m² 
Bed options:
1 King-size bed
Shower
Balcony
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Getting around

A list of all available modes of transport

City Centre
Kluang100 m
Airports
Sultan Ismail (JHB) 91.1 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Parking
  • 24-hour reception
  • No pets allowed

Spa & Leisure

  • Outdoor swimming pool

Room features

  • Air conditioning
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
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Location

No 20 Jalan Bakawali, Kluang, Malaysia, 86000
Map view
No 20 Jalan Bakawali, Kluang, Malaysia, 86000
Nearby
Mall
Kluang Mall
120 m
Restaurants
Fendy's Burger Stall
200 m
Restaurant
Cheese U Bistro & Dessert
660 m
36 & 38 Jalan Manggis
McDonald's
890 m
1 Jalan MD Lazim Saim
Restoran Bawah Kolong
440 m
6 Jalan Cempaka
Cafe Droptop
380 m
No 213,214,215 2F Fishman Wharf
Barney's
1.4 km
5 & 6 Jalan Yayasan Pusat Perniagaan Komersil
Bizz Gallery
570 m
30 Jalan Duku

Reviews and Ratings

Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
Great location
Pleasant staff
Outdated rooms
Limited breakfast options
8.2/10
Great
Rooms
6.9
Location
9.1
Service
7.3
Dining
5.4
Guest reviews
8.2/10
based on 36 reviews
7.2
7.2/10 based on 791 reviews
Lily
United Kingdom, January  2025
8.8/10

I had a great stay at Prime City while celebrating my wedding in Kluang. The rooms were spacious, perfect for photography, and generally comfortable. The service was exceptional, with friendly staff always ready to help. The location is excellent, making it easy to explore the city, but I was a bit disappointed with the breakfast offerings. Overall, it’s a good value for money despite a few minor drawbacks.

Rooms
9.0
The rooms were spacious enough for my photography and videography team to work well, especially the Prime Suite where we stayed for three nights.
Service
10.0
The service was awesome, with ever-smiling door men and a great receptionist who made us feel welcome.
Location
9.0
The location is very good for those coming into Kluang by bus, as it’s just a one-minute walk from the main bus terminal and close to shops and attractions.
Dining
6.0
I felt sorry about the breakfast options, as I expected more variety even though other dining options were excellent.
Facilities
7.0
The hotel had decent facilities, but I didn’t get the chance to explore them fully.
Leo
United Kingdom, January  2025
9.0/10

My stay at Prime City was quite an experience. The rooms were spacious enough for me and my photography team, although there was an unpleasant smell at times. The location is fantastic, being within walking distance to Kluang's main attractions. While the service staff were generally friendly, I found one receptionist a bit less warm. Overall, I felt it offered decent value for money, but there’s room for improvement in a few areas.

Rooms
7.0
The rooms were spacious enough for our photography team to do their work well, but they had a lingering smell.
Service
7.0
The service was friendly, highlighted by the ever-smiling doormen, despite one receptionist being a bit less personable.
Location
9.0
The location was excellent, just a short walk to Kluang Railway Coffee, Kluang Parade, and Kluang Mall.
Dining
6.0
The dining options were fine but could use some variety, especially during breakfast, which had the same few spicy menus.
Facilities
7.0
Facilities were decent, although nothing particularly stood out during my stay.
Jenny
United Kingdom, December  2024
8.4/10

The hotel boasts an excellent location, just a short walk to the bus station and Kluang's main attractions, making it super convenient. The rooms are reasonably comfortable with basic amenities. However, the service could use some improvement, especially when it comes to timely towel replenishment, and the dining options seemed limited for breakfast. Overall, it offers good value for money with its strategic location and decent facilities.

Rooms
7.0
The rooms were good enough with basic amenities, and I enjoyed a nice hot shower, although accessing my room could be a hassle sometimes.
Service
6.0
The staff was pleasant and always greeted us with smiles, but it was a little inconvenient that towels were only available after 8:00 AM due to housekeeping hours.
Location
9.0
The location is fantastic, close to the bus station and within walking distance to local attractions like Kluang Railway Coffee and shopping malls.
Dining
5.0
Dining options were limited, featuring only Nasi Lemak with eggs and a few cakes, which was a bit disappointing for breakfast.
Facilities
6.0
The facilities were adequate, offering basic amenities that met my needs, but there’s nothing fancy to really write home about.
Harper
United Kingdom, November  2024
9.0/10

I stayed at Prime City for 4 nights while preparing for my wedding and found it to have a great location just a pleasant walk away from the main attractions in Kluang. The rooms, while clean, had a somewhat outdated feel and could be a bit eerie due to the dim lighting, which made me feel uneasy about staying alone. The staff were very pleasant, but some of the service felt a bit lacking, especially when it came to receiving towels. Overall, the hotel has its pros, but I wouldn't recommend it for solo female travelers.

Rooms
6.0
The rooms were quite outdated and had a bit of an eerie vibe, possibly due to the dim lighting, but they were clean.
Service
7.0
The staff were friendly and brought me a glass of orange juice, but I encountered some issues when housekeeping had already gone home, so I couldn't get towels until morning.
Location
9.0
The hotel is excellently located, just a short walk from the bus station and within walking distance to Kluang Railway Coffee and various shops.
Dining
7.0
The breakfast offered excellent traditional Malay and International foods, though there were limited options available on the buffet.
Facilities
6.0
Facilities seemed adequate, but nothing stood out as exceptional.
Great location
Outdated rooms
Mia
United Kingdom, November  2024
6.4/10

I stayed at this hotel primarily for its location, which is super convenient, especially if you're arriving by bus. The rooms could have used a little more brightness, but they were adequate for my stay. The service was decent, though not overly warm. The dining options, unfortunately, left a lot to be desired with very limited choices. Overall, it's a decent place for the price, but don't expect luxury here.

Rooms
6.0
The rooms were a bit dim and could use more light, but the view from the 12th floor was acceptable, giving me a glimpse of the city.
Service
7.0
The service was friendly and helpful, especially a staff member named Farah, who was pleasant and full of smiles.
Location
9.0
The location was fantastic, just a one-minute walk from the main bus terminal, which made commuting really easy. There were also plenty of shops nearby.
Dining
5.0
The dining options were quite poor, with only basic items like nasi lemak and bee hoon available, which was a disappointment.
Facilities
5.0
The hotel has basic facilities, but nothing extraordinary that stood out during my stay.
Oscar
United Kingdom, November  2024
9.4/10

The hotel is conveniently located just a minute's walk from the main bus terminal in Kluang, making it perfect for travelers. Even though the rooms were comfortable, they definitely showed signs of wear and tear, and the lighting was a bit dim. The service was friendly but a bit limited due to housekeeping being available only in the morning. The dining options need improvement, especially for breakfast, which was quite disappointing.

Rooms
7.0
The rooms were comfortable but clearly seen better days, with a dim lighting that didn't quite brighten the space enough.
Service
7.0
The service was friendly, although it was slightly inconvenient that towels were only available in the morning due to housekeeping being off.
Location
9.0
The location is fantastic for anyone arriving in Kluang by bus, as the main bus terminal is just a short walk away.
Dining
5.0
The dining experience left much to be desired, as the breakfast quality was poor and could benefit from a better spread.
Facilities
5.0
I didn’t notice many notable facilities during my stay, and they could definitely use some improvements.
Molly
United Kingdom, November  2024
8.2/10

I had a decent stay overall at the hotel, which is conveniently located close to the main attractions and the bus terminal. While the rooms were spacious and comfortable, they did show some signs of wear, like peeling paint. The staff was polite, but the service was not exceptionally friendly. The dining experience was pleasant, with a good variety of food, but they could improve on replenishing the items timely.

Rooms
7.0
My room was spacious and stylish, though it could have used brighter lighting. The view from the 12th floor was okay, but I noticed some peeling paint on the wall.
Service
6.0
The staff was polite throughout my stay, but not overly friendly. There was a bit of an issue with the towels, as they could only be provided in the morning.
Location
9.0
The location is fantastic, just a minute's walk from the main bus terminal and close to several attractions like Kluang Railway Coffee and Kluang Parade.
Dining
8.0
The dining options were great with a nice variety, but there were issues with replenishing items. Breakfast starts at a good time, and the switch to sahur at 4:30 am was a thoughtful touch.
Facilities
7.0
The facilities were decent, but I didn’t get a chance to explore them fully during my stay.
Georgia
United Kingdom, November  2024
8.6/10

I had a mixed experience at the hotel. The location was fantastic, just a minute's walk from the bus station and close to local attractions. The rooms were spacious and clean, but there were some issues with the doors that made entering a bit of a hassle. The staff were friendly, but I expected more in terms of basic travel information. Overall, it offers great value for money despite some drawbacks.

Rooms
7.0
The rooms were spacious and clean, but we had to call the staff multiple times to help us open the door, which was a bit frustrating.
Service
7.0
The staff were pleasant and full of smiles, though they could have provided better travel information.
Location
9.0
The location is excellent, just a one-minute walk from the bus terminal and close to Kluang’s main attractions.
Dining
6.0
Dining was decent with a good selection of local Malaysian breakfast options, but it was rather basic.
Facilities
7.0
Facilities were basic but satisfactory for the price, with everything functioning as expected.
Christopher
United Kingdom, October  2024
7.8/10

I stayed at Prime City for my wedding, and while the location was super convenient, the overall experience had its ups and downs. The rooms were spacious and comfy, but unfortunately, they still had a lingering smell of stale cigarette smoke. The service was friendly and helpful, but the dining could really use some improvement, especially in breakfast variety. Overall, it was decent value for money, but a few improvements would make it much better.

Rooms
6.0
The rooms were spacious with a comfy bed, but there was a noticeable stale cigarette smoke smell that was quite off-putting.
Service
8.0
The staff was friendly and efficient, always ready to help, and they even offered to change my room without hesitation.
Location
9.0
The location is excellent, just a one-minute walk from the main bus terminal and close to plenty of shops, making it very convenient for exploring Kluang.
Dining
5.0
The breakfast menu was quite limited during my stay, and I really think they should expand the offerings for a better dining experience.
Facilities
7.0
While the hotel had some decent facilities, they could benefit from a good cleanup to enhance the overall atmosphere.
Jackson
United Kingdom, October  2024
9.2/10

I spent four nights at Prime City for my wedding prep in Kluang. I enjoyed the stay overall, especially the spacious rooms that were perfect for getting ready. However, I did feel that some aspects like the service could be improved, as it wasn't always very friendly. The location was great, being close to the bus station and some nice local spots.

Rooms
8.0
The Prime Suite and the Superior room I stayed in were spacious and reasonably comfortable, which made them suitable for all my wedding preparation needs.
Service
6.0
While the staff was polite, they weren't particularly friendly. I had some trouble with housekeeping being unavailable, which impacted my experience a bit.
Location
9.0
The location is excellent; it's within walking distance to numerous shops, the bus station, and local attractions like Kluang Railway Coffee, which is a big plus.
Dining
7.0
The breakfast offered a good selection of local Malaysian options, which was tasty enough but could have been more filling.
Facilities
7.0
The overall facilities were decent, but nothing stood out as exceptional.
Sebastian
United Kingdom, October  2024
9.8/10

I had a decent stay at the hotel, which is super convenient for anyone arriving by bus since it's just a minute walk from the main terminal. The rooms were good-sized and clean, although a bit dated and dimly lit. The service from the friendly staff made the experience pleasant, but the breakfast options were lacking in variety. Overall, it offers good value for money, though there's room for improvement in the dining department.

Rooms
7.0
The rooms are spacious and clean, but a little dated and quite dimly lit. There's no bath tub, which was a bit disappointing.
Service
8.0
The service was not bad at all with welcoming staff, especially the ever-smiling doormen and great receptionists.
Location
9.0
The location is fantastic for those arriving by bus, with a short walk to the shopping center and eateries nearby.
Dining
5.0
The dining could really use some improvement, as I found the breakfast options repetitive and underwhelming.
Facilities
6.0
Facilities were adequate, but nothing really stood out as exceptional during my stay.
Rosie
United Kingdom, October  2024
9.6/10

I had a mixed experience at this hotel. While the location is excellent, being just a minute's walk from the bus terminal and close to the city center with plenty of shops, the rooms could use some maintenance as I noticed peeling paint and dim lighting. The staff was friendly and helpful, but there were some quirks with service, like not having towels readily available due to housekeeping schedules. Overall, it's good value for money, but there are definitely areas for improvement.

Rooms
6.0
The rooms were clean but not well maintained, with peeling paint and dim lighting on the 14th floor.
Service
7.0
The staff was friendly and quite helpful, especially Mr. Hadi, although there were some issues with towel availability due to housekeeping hours.
Location
9.0
The location was very impressive, just a one-minute walk from the main bus terminal and a short walk to the city center and main attractions.
Dining
5.0
The dining was basic, and breakfast was delivered to the room rather late at around 8 AM, although they were thoughtful enough to switch to sahur at 4:30 AM during Ramadan.
Facilities
6.0
Facilities were standard but did not stand out as exceptional.
Oliver
United Kingdom, October  2024
8.0/10

I had a mixed experience at this hotel. The location is fantastic, right next to the bus terminal and close to the city center, making it super convenient for my travels. The staff was incredibly friendly and efficient, but I found the rooms a bit eerie due to the dim lighting, which made me uncomfortable as a female staying alone. The dining options left much to be desired too, with limited choices for breakfast.

Rooms
5.0
The rooms felt a bit scary and eerie, primarily due to the dim lighting. I wouldn’t recommend it for females traveling alone.
Service
9.0
The staff was very friendly and efficient, bringing me a glass of orange juice, which was a nice touch.
Location
10.0
The hotel is in an excellent location, right next to the bus station and just a short walk from the city center.
Dining
5.0
The breakfast was quite poor in quality with very limited options available, including just nasi lemak with eggs and some cakes.
Facilities
Jonathan
United Kingdom, October  2024
9.2/10

The hotel has a convenient location, just a minute's walk from the main bus terminal, making it easy to get around. The rooms are spacious and clean, but they really need some updates, especially the mattresses which are definitely past their prime. The dining experience leaves much to be desired with limited and poor-quality options. Overall, it offers good value for money if you prioritize location over luxuries.

Rooms
6.0
The rooms were spacious and clean, but the mattress badly needs replacing, which affected my comfort.
Service
7.0
The staff was friendly and helpful, although there was a bit of a delay in getting towels due to housekeeping not being available.
Location
9.0
The location is fantastic for travelers, just a one-minute walk from the bus terminal and close to shopping and dining options.
Dining
5.0
The dining options were quite limited and of poor quality, which was disappointing given the length of my stay.
Facilities
5.0
Facilities could use some improvement, as the general upkeep is lacking.
Daniel
United Kingdom, September  2024
9.2/10

I just spent four nights at Prime City for my wedding in Kluang, and overall, it was a decent experience. The rooms were spacious and had comfy beds, which I appreciated. However, the service was a bit slow at times, and I feel the breakfast could have offered more variety. The location, though, is fantastic—literally a minute's walk from the main bus terminal, which made it super convenient.

Rooms
9.0
I stayed in the Prime Suite for three nights and then shifted to a Superior room for my last night. Both were spacious, and the beds were really comfy.
Service
7.0
The staff were generally pleasant, though I did find the service to be a bit slow at times, which could be improved.
Location
10.0
The location is excellent, just a one-minute walk from the main bus terminal, making it very convenient for those traveling to Kluang.
Dining
5.0
I was a bit disappointed with the breakfast options—it didn’t have any meats, just nasi lemak with eggs and some cakes, which felt quite limited.
Facilities
8.0
While I didn’t explore many facilities, the overall feel of the hotel seemed clean and modern.
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Rooms and Guests2 Guests, 1 Room