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Prime City Hotel Kluang, Kluang

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From26US$ /night
Check-in
20Jan2025Select date
Check-out
21Jan2025Select date
Rooms and Guests2 Guests, 1 Room
Key details

About the Hotel

No 20 Jalan Bakawali, Kluang, Malaysia, 86000

Prime City Hotel Kluang, established in 1996, is a notable landmark along the riverside of Kluang, Malaysia. The hotel features a modern exterior illuminated by neon blue lights, making it easily recognizable at night. It serves as a key accommodation choice for both business travelers and leisurely guests, offering a blend of comfort and convenience. Its strategic location next to the town's public transportation terminal enhances accessibility for visitors.

Location

Positioned in the heart of Kluang, the hotel is just a short distance from popular attractions such as Kluang Mall and local eateries. It is conveniently located next to the main bus terminal, making it easy for guests to explore surrounding areas. The nearest airport, Senai International Airport, is 58 km away, providing accessible travel options for visitors.

Rooms

Prime City Hotel Kluang offers a variety of room options, including Standard, Superior, and Family Deluxe rooms. Every unit is equipped with essential amenities such as air conditioning, flat-screen TVs, and private bathrooms complete with free toiletries and bidets. Select rooms feature additional amenities like balconies, providing guests with scenic views of Kluang. The spacious layout of the rooms ensures comfort for both short and extended stays.

Eat & Drink

An Asian breakfast is available to guests each morning, contributing to a satisfying start to the day. The hotel has facilities to serve diverse dining needs but based on reviews, the variety may be limited. Room service and the café present additional options for meals throughout the day. Feedback on meal quality suggests there could be improvements in flavor and variety.

Leisure & Business

The hotel includes a range of business and leisure amenities designed to cater to different needs. Facilities feature a business center, conference rooms, and a swimming pool among its offerings. The 24-hour front desk service and luggage storage are available for guest convenience. While leisure options are available, some facilities, such as the swimming pool, have raised concerns regarding maintenance.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Junior Suite
Max:
2 persons
61 m² 
Bed options:
1 King-size bed
Shower
Balcony
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Standard Double Room
Max:
2 persons
29 m² 
Bed options:
1 King-size bed
Shower
Air conditioning
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Suite
Max:
2 persons
64 m² 
Bed options:
1 King-size bed
Shower
Balcony
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Getting around

A list of all available modes of transport

City Centre
Kluang100 m
Airports
Sultan Ismail (JHB) 91.1 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free parking
  • 24-hour reception
  • No pets allowed

Spa & Leisure

  • Outdoor swimming pool

Room features

  • Air conditioning
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Media

  • Flat-screen TV
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Location

No 20 Jalan Bakawali, Kluang, Malaysia, 86000
Map view
No 20 Jalan Bakawali, Kluang, Malaysia, 86000
Nearby
Mall
Kluang Mall
120 m
Restaurants
Fendy's Burger Stall
200 m
Restaurant
Cheese U Bistro & Dessert
660 m
36 & 38 Jalan Manggis
McDonald's
890 m
1 Jalan MD Lazim Saim
Restoran Bawah Kolong
440 m
6 Jalan Cempaka
Cafe Droptop
380 m
No 213,214,215 2F Fishman Wharf
Barney's
1.4 km
5 & 6 Jalan Yayasan Pusat Perniagaan Komersil
Bizz Gallery
570 m
30 Jalan Duku

Reviews and Ratings

Feedback from previous guests about their experience.
80%
liked the hotel and would stay again
Great location
Pleasant staff
Outdated rooms
Limited breakfast options
8.0/10
Great
Rooms
6.6
Location
9.2
Service
6.8
Dining
5.6
Guest reviews
8.0/10
based on 25 reviews
6.9
6.9/10based on 746 reviews
Jenny
United Kingdom, December  2024
8.4/10

The hotel boasts an excellent location, just a short walk to the bus station and Kluang's main attractions, making it super convenient. The rooms are reasonably comfortable with basic amenities. However, the service could use some improvement, especially when it comes to timely towel replenishment, and the dining options seemed limited for breakfast. Overall, it offers good value for money with its strategic location and decent facilities.

Rooms
7.0
The rooms were good enough with basic amenities, and I enjoyed a nice hot shower, although accessing my room could be a hassle sometimes.
Service
6.0
The staff was pleasant and always greeted us with smiles, but it was a little inconvenient that towels were only available after 8:00 AM due to housekeeping hours.
Location
9.0
The location is fantastic, close to the bus station and within walking distance to local attractions like Kluang Railway Coffee and shopping malls.
Dining
5.0
Dining options were limited, featuring only Nasi Lemak with eggs and a few cakes, which was a bit disappointing for breakfast.
Facilities
6.0
The facilities were adequate, offering basic amenities that met my needs, but there’s nothing fancy to really write home about.
Harper
United Kingdom, November  2024
9.0/10

I stayed at Prime City for 4 nights while preparing for my wedding and found it to have a great location just a pleasant walk away from the main attractions in Kluang. The rooms, while clean, had a somewhat outdated feel and could be a bit eerie due to the dim lighting, which made me feel uneasy about staying alone. The staff were very pleasant, but some of the service felt a bit lacking, especially when it came to receiving towels. Overall, the hotel has its pros, but I wouldn't recommend it for solo female travelers.

Rooms
6.0
The rooms were quite outdated and had a bit of an eerie vibe, possibly due to the dim lighting, but they were clean.
Service
7.0
The staff were friendly and brought me a glass of orange juice, but I encountered some issues when housekeeping had already gone home, so I couldn't get towels until morning.
Location
9.0
The hotel is excellently located, just a short walk from the bus station and within walking distance to Kluang Railway Coffee and various shops.
Dining
7.0
The breakfast offered excellent traditional Malay and International foods, though there were limited options available on the buffet.
Facilities
6.0
Facilities seemed adequate, but nothing stood out as exceptional.
Great location
Outdated rooms
Mia
United Kingdom, November  2024
6.4/10

I stayed at this hotel primarily for its location, which is super convenient, especially if you're arriving by bus. The rooms could have used a little more brightness, but they were adequate for my stay. The service was decent, though not overly warm. The dining options, unfortunately, left a lot to be desired with very limited choices. Overall, it's a decent place for the price, but don't expect luxury here.

Rooms
6.0
The rooms were a bit dim and could use more light, but the view from the 12th floor was acceptable, giving me a glimpse of the city.
Service
7.0
The service was friendly and helpful, especially a staff member named Farah, who was pleasant and full of smiles.
Location
9.0
The location was fantastic, just a one-minute walk from the main bus terminal, which made commuting really easy. There were also plenty of shops nearby.
Dining
5.0
The dining options were quite poor, with only basic items like nasi lemak and bee hoon available, which was a disappointment.
Facilities
5.0
The hotel has basic facilities, but nothing extraordinary that stood out during my stay.
Oscar
United Kingdom, November  2024
9.4/10

The hotel is conveniently located just a minute's walk from the main bus terminal in Kluang, making it perfect for travelers. Even though the rooms were comfortable, they definitely showed signs of wear and tear, and the lighting was a bit dim. The service was friendly but a bit limited due to housekeeping being available only in the morning. The dining options need improvement, especially for breakfast, which was quite disappointing.

Rooms
7.0
The rooms were comfortable but clearly seen better days, with a dim lighting that didn't quite brighten the space enough.
Service
7.0
The service was friendly, although it was slightly inconvenient that towels were only available in the morning due to housekeeping being off.
Location
9.0
The location is fantastic for anyone arriving in Kluang by bus, as the main bus terminal is just a short walk away.
Dining
5.0
The dining experience left much to be desired, as the breakfast quality was poor and could benefit from a better spread.
Facilities
5.0
I didn’t notice many notable facilities during my stay, and they could definitely use some improvements.
Molly
United Kingdom, November  2024
8.2/10

I had a decent stay overall at the hotel, which is conveniently located close to the main attractions and the bus terminal. While the rooms were spacious and comfortable, they did show some signs of wear, like peeling paint. The staff was polite, but the service was not exceptionally friendly. The dining experience was pleasant, with a good variety of food, but they could improve on replenishing the items timely.

Rooms
7.0
My room was spacious and stylish, though it could have used brighter lighting. The view from the 12th floor was okay, but I noticed some peeling paint on the wall.
Service
6.0
The staff was polite throughout my stay, but not overly friendly. There was a bit of an issue with the towels, as they could only be provided in the morning.
Location
9.0
The location is fantastic, just a minute's walk from the main bus terminal and close to several attractions like Kluang Railway Coffee and Kluang Parade.
Dining
8.0
The dining options were great with a nice variety, but there were issues with replenishing items. Breakfast starts at a good time, and the switch to sahur at 4:30 am was a thoughtful touch.
Facilities
7.0
The facilities were decent, but I didn’t get a chance to explore them fully during my stay.
Georgia
United Kingdom, November  2024
8.6/10

I had a mixed experience at the hotel. The location was fantastic, just a minute's walk from the bus station and close to local attractions. The rooms were spacious and clean, but there were some issues with the doors that made entering a bit of a hassle. The staff were friendly, but I expected more in terms of basic travel information. Overall, it offers great value for money despite some drawbacks.

Rooms
7.0
The rooms were spacious and clean, but we had to call the staff multiple times to help us open the door, which was a bit frustrating.
Service
7.0
The staff were pleasant and full of smiles, though they could have provided better travel information.
Location
9.0
The location is excellent, just a one-minute walk from the bus terminal and close to Kluang’s main attractions.
Dining
6.0
Dining was decent with a good selection of local Malaysian breakfast options, but it was rather basic.
Facilities
7.0
Facilities were basic but satisfactory for the price, with everything functioning as expected.
Christopher
United Kingdom, October  2024
7.8/10

I stayed at Prime City for my wedding, and while the location was super convenient, the overall experience had its ups and downs. The rooms were spacious and comfy, but unfortunately, they still had a lingering smell of stale cigarette smoke. The service was friendly and helpful, but the dining could really use some improvement, especially in breakfast variety. Overall, it was decent value for money, but a few improvements would make it much better.

Rooms
6.0
The rooms were spacious with a comfy bed, but there was a noticeable stale cigarette smoke smell that was quite off-putting.
Service
8.0
The staff was friendly and efficient, always ready to help, and they even offered to change my room without hesitation.
Location
9.0
The location is excellent, just a one-minute walk from the main bus terminal and close to plenty of shops, making it very convenient for exploring Kluang.
Dining
5.0
The breakfast menu was quite limited during my stay, and I really think they should expand the offerings for a better dining experience.
Facilities
7.0
While the hotel had some decent facilities, they could benefit from a good cleanup to enhance the overall atmosphere.
Sebastian
United Kingdom, October  2024
9.8/10

I had a decent stay at the hotel, which is super convenient for anyone arriving by bus since it's just a minute walk from the main terminal. The rooms were good-sized and clean, although a bit dated and dimly lit. The service from the friendly staff made the experience pleasant, but the breakfast options were lacking in variety. Overall, it offers good value for money, though there's room for improvement in the dining department.

Rooms
7.0
The rooms are spacious and clean, but a little dated and quite dimly lit. There's no bath tub, which was a bit disappointing.
Service
8.0
The service was not bad at all with welcoming staff, especially the ever-smiling doormen and great receptionists.
Location
9.0
The location is fantastic for those arriving by bus, with a short walk to the shopping center and eateries nearby.
Dining
5.0
The dining could really use some improvement, as I found the breakfast options repetitive and underwhelming.
Facilities
6.0
Facilities were adequate, but nothing really stood out as exceptional during my stay.
Oliver
United Kingdom, October  2024
8.0/10

I had a mixed experience at this hotel. The location is fantastic, right next to the bus terminal and close to the city center, making it super convenient for my travels. The staff was incredibly friendly and efficient, but I found the rooms a bit eerie due to the dim lighting, which made me uncomfortable as a female staying alone. The dining options left much to be desired too, with limited choices for breakfast.

Rooms
5.0
The rooms felt a bit scary and eerie, primarily due to the dim lighting. I wouldn’t recommend it for females traveling alone.
Service
9.0
The staff was very friendly and efficient, bringing me a glass of orange juice, which was a nice touch.
Location
10.0
The hotel is in an excellent location, right next to the bus station and just a short walk from the city center.
Dining
5.0
The breakfast was quite poor in quality with very limited options available, including just nasi lemak with eggs and some cakes.
Facilities
Daniel
United Kingdom, September  2024
9.2/10

I just spent four nights at Prime City for my wedding in Kluang, and overall, it was a decent experience. The rooms were spacious and had comfy beds, which I appreciated. However, the service was a bit slow at times, and I feel the breakfast could have offered more variety. The location, though, is fantastic—literally a minute's walk from the main bus terminal, which made it super convenient.

Rooms
9.0
I stayed in the Prime Suite for three nights and then shifted to a Superior room for my last night. Both were spacious, and the beds were really comfy.
Service
7.0
The staff were generally pleasant, though I did find the service to be a bit slow at times, which could be improved.
Location
10.0
The location is excellent, just a one-minute walk from the main bus terminal, making it very convenient for those traveling to Kluang.
Dining
5.0
I was a bit disappointed with the breakfast options—it didn’t have any meats, just nasi lemak with eggs and some cakes, which felt quite limited.
Facilities
8.0
While I didn’t explore many facilities, the overall feel of the hotel seemed clean and modern.
Emma
United Kingdom, September  2024
9.2/10

The hotel is conveniently located just a minute's walk from the main bus terminal and a shopping center, which made exploring Kluang and heading to Gunung Lambak a breeze. While the rooms were okay with a decent city view, they really need some upgrades, especially the mattresses. The service was passable, and while the dining experience fell short with repetitive breakfast menus and no replenishment, the overall value for the location is decent.

Rooms
6.0
The room on the 12th floor had a decent view of the city, but the mattress was in dire need of replacement.
Service
7.0
Service was satisfactory; the staff were pleasant but seemed to lack enthusiasm.
Location
9.0
The location is excellent for those arriving by bus, being so close to the terminal and shopping options.
Dining
5.0
Breakfast was a letdown since it was the same three spicy options every day and was not replenished until almost finished.
Facilities
5.0
Facilities were basic and could definitely use some improvements.
Great location
Outdated mattresses
John
United Kingdom, September  2024
7.6/10

The hotel has a good location, within walking distance to Old Town and various amenities, which I really appreciated. However, the rooms are in need of some maintenance and felt a bit musty. The service was friendly, but there were limitations with housekeeping at certain times. Overall, it's a decent place, but there's definitely room for improvement.

Rooms
5.0
The rooms were quite large, but unfortunately, they were badly maintained with torn wallpaper and stained carpets. It felt a little musty, which wasn't ideal.
Service
7.0
The staff was very pleasant and welcoming. They did their best to accommodate us, even bringing me a glass of orange juice when I asked, but I was told that towels could only be given at 8:00 in the morning due to housekeeping leaving early.
Location
9.0
The location was great, as it was within walking distance to the main attractions like Kluang Railway Coffee and Kluang Parade. Plus, if you arrive by bus, it's just a minute walk from the terminal, making it super convenient.
Dining
7.0
The dining experience was acceptable. The breakfast included some traditional Malay and international options, which were tasty and kept us filled until lunch.
Facilities
6.0
The facilities could definitely use some improvements. It felt a bit outdated, but there were basic amenities available.
Victor
United Kingdom, September  2024
8.2/10

I had a lovely stay at Prime City for my wedding in Kluang. The rooms were spacious enough for my photography team, and the hot shower was a nice touch. The location was fantastic, with easy access to attractions and the bus station. However, I faced some challenges with the service, particularly with towels not being readily available. Overall, it's great value for money, but there are a few areas that need improvement.

Rooms
8.0
The rooms were spacious enough for my photography work and came with basic amenities, including a nice hot shower. I spent three nights in the Prime Suite and one night in a Superior room, both comfortable.
Service
6.0
The service was polite, but I was disappointed that towels were only available in the morning due to housekeeping going back home.
Location
9.0
The hotel's location is excellent, being within walking distance to Kluang Railway Coffee, Kluang Parade, and Kluang Mall. It's also just a minute away from the bus station, which is super convenient.
Dining
7.0
The dining experience started a bit late for breakfast at 8 am, but the selection was great. However, the quality of the food could be improved.
Facilities
7.0
Facilities were adequate for my needs, but nothing particularly stood out.
Jade
United Kingdom, September  2024
8.8/10

I had a decent stay at this hotel. The location is fantastic, especially if you're arriving by bus, as it's just a short walk from the terminal. However, the rooms could use more light, and the breakfast options aren't the most exciting. The service was a bit lackluster too, which was a bummer. Overall, it's a good value for money, but there are definitely some areas for improvement.

Rooms
7.0
The rooms felt a bit dim and could use more brightness, but they were okay since I was on the 12th floor and had a decent view of the city.
Service
5.0
The service was not very engaging, as my server seemed a bit expressionless, although someone did manage to bring me a glass of orange juice.
Location
10.0
The location is excellent! It's just a quick minute's walk from the bus terminal and close to a shopping center and bus interchange.
Dining
6.0
The breakfast options were pretty basic, mainly just nasi lemak and bee hoon, which left me wanting more variety.
Facilities
7.0
Facilities were decent, but nothing particularly stood out or wowed me during my stay.
Sebastian
United Kingdom, August  2024
6.8/10

The hotel has a great location, making it easy to walk to main attractions and restaurants. While the rooms are clean and have basic amenities, they felt a bit outdated and sometimes inconvenient. The breakfast options were tasty but limited over a few days. Overall, it’s a decent place for the price, though some service aspects could use improvement.

Rooms
6.0
The rooms were quite outdated but clean and equipped with a mini fridge, kettle, and a small TV. However, we occasionally had issues with the door that required staff assistance.
Service
5.0
The service had its ups and downs. While I appreciated the staff's efforts, like bringing me juice, the lack of housekeeping affected our towel availability during our stay.
Location
9.0
The location is perfect for exploring the area, within walking distance to Kluang Railway Coffee, Kluang Parade, and the main bus terminal.
Dining
7.0
Breakfast offered a good selection of local Malaysian foods, but the choices felt repetitive after three mornings.
Facilities
6.0
The hotel had the essential facilities, but it really could use some updates to enhance the overall experience.
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Rooms and Guests2 Guests, 1 Room